Refund policy
Refund Policy
Last updated: September 18, 2026
BlanketDream is a brand operated by YN NETCOM LIMITED (“BlanketDream,” “we,” “us,” or “our”).
We want you to feel confident trying your BlanketDream product with your dog and your vehicle. Purchases made directly through blanketdream.com are covered by the policies below.
1. 90-Day Money-Back Guarantee
Eligible physical products purchased directly from blanketdream.com are covered by our 90-Day Money-Back Guarantee.
The 90-day period begins on the date your order is marked as delivered.
If the product is not right for you, contact us at help@blanketdream.com within 90 days of delivery to request a return.
Reasonable at-home and vehicle use during the trial period is permitted. However, products that have been intentionally damaged, materially altered, abused, or used in a way clearly inconsistent with their intended purpose may not qualify for a change-of-mind refund.
This guarantee does not limit any rights you may have under applicable consumer law.
2. How to Start a Return
Before returning anything, email:
Please include:
- Your full name;
- Your order number;
- The email address used for the order;
- The product you wish to return; and
- A brief reason for the return.
We will provide return instructions and, where applicable, the correct return address.
Do not send a return to our corporate address unless our support team specifically instructs you to do so.
Returns sent without authorization or to the wrong address may be delayed or refused.
3. Return Condition
Unless the product is defective or damaged, returned products should include the original product and all major components supplied with it.
For the BlanketDream Backseat Deck, this may include applicable support panels, straps, attachments, accessories, and other included components.
Normal signs of reasonable trial use are acceptable under the 90-Day Money-Back Guarantee.
The guarantee does not cover products that have been:
- Deliberately damaged;
- Modified or altered;
- Damaged by chewing, scratching, cutting, fire, chemicals, or misuse;
- Damaged in an accident;
- Used for a purpose materially different from the intended use; or
- Returned with substantial components missing.
4. Return Shipping
If you are returning an item because it arrived damaged, defective, or incorrect, BlanketDream will cover reasonable return shipping where a return is required.
For other returns made under the 90-Day Money-Back Guarantee, the customer is responsible for return shipping unless we state otherwise or applicable law requires otherwise.
Original standard shipping charges, if any, are non-refundable unless required by law.
5. Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method.
We aim to submit approved refunds within 3–5 business days after completing the return review.
After we submit a refund, your bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional time to post the funds to your account. Processing times are controlled by the payment provider and commonly take several additional business days.
6. Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at:
Please include your order number and, where possible, photographs showing the issue.
Depending on the circumstances, we may provide replacement parts, a replacement product, or a refund.
You will not be required to pay return shipping for a verified product defect, shipping damage, or fulfillment error when we require the item to be returned.
7. 5-Year Replacement Guarantee
Certain BlanketDream products are also covered by a separate 5-Year Replacement Guarantee.
The 5-Year Replacement Guarantee covers eligible product failures arising from defects in materials or workmanship during normal intended use.
It is a replacement warranty and does not extend the 90-day refund period.
After the 90-Day Money-Back Guarantee has expired, an approved claim will normally result in repair, replacement parts, or product replacement rather than a cash refund.
See our 5-Year Replacement Guarantee page for complete terms.
8. Promotional and Discounted Orders
Unless a specific promotion states otherwise, the 90-Day Money-Back Guarantee also applies to products purchased:
- During a sale;
- With a discount code;
- As part of a bundle; or
- Under another promotional offer.
Where several products are sold as a bundle, the refund amount may reflect the actual amount paid for the returned product or bundle after discounts.
Free promotional gifts generally have no separate cash value.
9. Exchanges
We do not currently operate a standard direct-exchange program.
If you need a different product or configuration, contact help@blanketdream.com and we will advise you on the available options.
10. Lost or Stolen Packages
A package marked as delivered by the carrier is not automatically considered lost.
If tracking shows delivered but you cannot locate the package, please:
- Check around the delivery location;
- Ask household members or neighbors;
- Check for carrier delivery notices; and
- Contact the carrier where appropriate.
If the package still cannot be located, contact us and we will help investigate.
11. Cancellations and Address Changes
Orders begin processing shortly after they are placed.
If you need to cancel an order or change a shipping address, contact us immediately.
We cannot guarantee that changes or cancellations can be made after an order has entered fulfillment or been handed to the carrier.
12. Purchases From Other Sellers
This policy applies to purchases completed directly through blanketdream.com.
If you purchase a BlanketDream product from another retailer, marketplace, or reseller, returns are generally governed by that seller’s policies.
13. Consumer Rights
Nothing in this Refund Policy excludes, limits, or replaces any consumer right that cannot legally be waived.
Where applicable law provides greater protection than this policy, applicable law will control.
14. Contact
BlanketDream / YN NETCOM LIMITED
No. 1 Glenealy, Unit 2A, 17/F, Glenealy Tower
Central, Hong Kong
Email: help@blanketdream.com
Phone: +1 (302) 329-4618
Support: Monday–Friday, 9:00 AM–5:00 PM Eastern Time