Contact

Contact Us

We’re Here to Help

Questions about your order, your vehicle fit, installation, returns, or your BlanketDream product?

Our support team is here to help.

Customer Support

Email: help@blanketdream.com
Phone: +1 (302) 329-4618
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

We aim to respond to customer-support emails within 1 business day.

How Can We Help?

Order & Tracking

Already placed an order?

Have your order number ready and we can help with:

  • Order status
  • Tracking updates
  • Delivery questions
  • Address issues
  • Missing or damaged packages

Vehicle Fit Questions

Not sure whether the Backseat Deck will work in your vehicle?

Email us with:

  • Vehicle make
  • Model
  • Year
  • A photo of the rear seating area, if helpful

We’ll do our best to help you determine fit before ordering.

Returns & 90-Day Guarantee

BlanketDream purchases made directly through blanketdream.com are covered by our 90-Day Money-Back Guarantee, subject to our Refund Policy.

To start a return, email us with your order number.

5-Year Replacement Guarantee

If you believe your BlanketDream product has developed an eligible defect, send us:

  • Your order number
  • A description of the issue
  • Clear photos or video showing the problem

Eligible products are protected by our 5-Year Replacement Guarantee.

Product & Setup Help

Need help installing, folding, cleaning, or using your product?

Send us a message and tell us what’s happening. Photos are welcome when they make the issue easier to understand.

Contact Details

BlanketDream / YN NETCOM LIMITED
No. 1 Glenealy, Unit 2A, 17/F, Glenealy Tower
Central, Hong Kong

Email: help@blanketdream.com
Phone: +1 (302) 329-4618